LINQM is adding an IT Service Desk Technician to the team.
Handle/process escalation from Service Desk and members of the Desktop team.
Recommend improvement opportunities with the day to day operations and processes to management.
Installation, configuration, and ongoing maintenance and usability of desktop/laptop computers, handheld/mobile devices, peripheral equipment and software within established standards and guidelines.
Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Work with Service Desk and other IT staff/departments as appropriate to determine and resolve incidents and fulfill service requests.
Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect with diverse systems, conferencing equipment and application.
Work with procurement staff to purchase hardware and software.
Assess functional needs to determine specifications for purchases.
Maintain system and training documentation.
Escalate issues to management with all appropriate information before they impact the business or a wide set of users in a negative fashion.
Skills: Top 3 Skills:
1) Min 3 years of desktop support
2) Microsoft Suite
3) Customer service oriented
4) Medical device/Pharma Industrial
Remote work? No
A minimum of 3 years of experience providing Desktop Support required, preferably in a medical environment.
Experience with support Microsoft products and solutions; Windows, Office 365, OneDrive • Excellent customer service, troubleshooting, documentation, and follow up skills.
Possess strong service orientation, interpersonal skills at a level to interact with various IT departments, administrative and executive members and other business departments • Communicate with all customers in a constructive and supportive manner that balances best serving the customer's need and the needs of the business.
A high school diploma is required. An Associates or Bachelor's Degree in Computer Science is preferred. A minimum of Bachelor of Science degree from an accredited university in the arena of computer sciences, information systems, or equivalent work experience is preferred