Senior Customer Service

Irvine

12 Nov 2020

Irvine

1

LINQM is adding a Senior Customer Service Person to the team. We looking for someone that has high volume call center-inbound preferred with 4 years’ experience. Strong attention to detail, either order placement or data entry where I can see they have stayed in the position. 

The person must be able to commute to Orange County daily.

Duties: 

Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives, Marketing, BRC) and communicate as needed to ensure high customer satisfaction

Determine approach to process and transact consignment conversions and reconciliations. Perform basic data analysis and generate reports for Sales organizations, customers and consignment teams 

Resolve all complex customer service activities including investigating and performing root cause analysis, proposing and implementing solutions, under limited supervision 

Skills: 

Incoming call center experience- prioritization is key 

High attention to detail- problem solving skills Interfacing directly with customers/ customer inquiries

Ability to navigate and learn new systems with ease Salesforce and JDE highly preferred