Field Service Technician

94305 - Palo Alto

10 Mar 2023

94305 - Palo Alto


75000 - 95000 USD

Field Service Technician
Principal Duties and Responsibilities:
a. Provide phone, online and written support to customers regarding installation, operation and
maintenance of products.
b. Research and Document all service-related inquiries and enter in tracking system accurately and
completely in accordance with departmental procedures.
c. Maintain thorough and current knowledge of software, database and services.
d. Configure and test complete UV systems prior to shipment.
e. Ensure that all QC/QA requirements are met on all UV systems prior to shipment.
f. Installation and commissioning of UV systems.
h. Service of UV system in the field, including emergency last minute service calls.
i. UV system assembly to include electrical and mechanical.
j. Special project(s) as assigned.
k. Coordinate with Technology, Operations, PM, and other groups to provide long term solutions
to problems.
l. Must be able to be periodically on call for phone support on 24-hr basis.
m. Assist in the fabrication of electrical control panels.
n. UV system assembly including system mechanical fabrication and wiring.
o. Maintaining the workspace in a clean, safe and orderly fashion.
p. Be available for travel minimum 50% of the time and be available for emergency travel with
little or no advance notice.
Required Knowledge, Skills and Abilities:
a. Strong and proven record of excellent written and verbal communication skills and motivational
b. Have the ability to manage multiple projects simultaneously, set priorities, identify and address
problems, meet deadlines, and stay within budget.
c. Computer skills (ERP, Excel, Microsoft Project, Word, Power Point).
d. Must have or be able to get a valid passport for travels outside of the United States.
Experience and Educational Requirements:
a. Fluent in English with strong oral and written communication skills.
b. High School diploma required.
c. Completion of a one or two year college program in electrical or electronics engineering
technology, computer engineering technology or an equivalent is preferred.
d. Previous Technical Support experience required, along with customer service skills and patience.
e. Electrical or electronic schematic and mechanical drawing reading required
f. Advanced understanding of Microsoft Windows products in enterprise environments.
g. Detailed understanding of computer hardware and electronic components.
h. Networking knowledge, TCP/IP, Ethernet, and SCADA preferred
i. General understanding of electro-mechanical components.