Customer Support Specialist

94305 - Palo Alto

10 Mar 2023

94305 - Palo Alto


42000 - 60000 USD

LINQM is looking to add multiple Customer Support Specialists.
Duties and Responsibilities 
• Participate in 4-6 weeks of individual training with supervisor and/or lead operator Additional individual training on more advanced skills is periodically provided later in the 6-12 month program. 
• Participate in other structured training as assigned, including policy training, cross training, and call observation. 
• Perform Attendant duties under direct supervision. Examples include: 
• Process calls using appropriate paging and dispatching procedures
• A high school diploma is required. 
• Ability to exercise tact, diplomacy and good judgment under pressure, and to hold information in confidence 
• Ability to operate telecommunications equipment, with demonstrated keyboarding skills (corrected
typing rate of 40-50 • WPM), and basic computer (PC or MAC) skills 
• Ability to communicate clearly, concisely and effectively with staff and management 
• Ability to work effectively in a team environment 
• Experience working in a customer service environment, with demonstrated ability to handle high call
volumes, preferably in a university and/or a medical center setting 
• Preference would be to have hands-on experience with MS Windows systems and complex console operations, such as the AMCOM System which interfaces with the University registry, paging systems, hospital public address system, automatic call distribution (ACD system). 
• Polished and courteous telephone manner with clear speaking voice
• May be required to work overtime on weekends holidays, or on changing and/or unscheduled shifts; requires maintaining means of contact during off-hours (for example, a current telephone number or
• Required to remain on duty without leaving the console for three or more hours at a time.